Client Rights & Consumer Information

(Required Notice - Texas Health & Safety Code §181.105)

1. Requesting Your Health Care Records

You have the right to request a copy of your health care records.

To request records:

Submit a written request 

• Phone: 817-883-1077

• Email：flora@florecercounselingservices.com

Please include your full name, date of birth, contact information, and the records requested.

2. Contact the Licensing / Oversight Authority

Texas Behavioral Health Executive Council (BHEC)

Oversees licensed mental health professionals in Texas.

Website: https://bhec.texas.gov

Phone: (800) 821-3205 or (512) 305-7700

Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701

3. File a Consumer Complaint

Texas Office of the Attorney General - Consumer Protection Division

File a complaint online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: (800) 621-0508

Mailing Address: PO Box 12548, Austin, TX 78711-2548

This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025).